Support

Email support@pointscape.ai and we will reply as soon as we can. Include your device model, iOS version and, if a scan will not open, its format and approximate size.

Which files can I open?

E57, LAS, LAZ, COPC, PLY and XYZ, plus PCD, BPF, CSV and TXT point files, from Files, Google Drive, Dropbox, OneDrive or Box. See the formats guide and the point cloud viewer page.

How do I measure and export a PDF report?

Create a project, import the registered scan, measure, record findings, then export. The steps are on the scan to PDF report page. Measurement tools and PDF reports are part of the Pro plan.

How do plans and subscriptions work?

Pointscape is a free download with three projects. Pro and Cloud are subscriptions purchased in the App Store; Pro starts with a 7-day free trial. Compare them on the plans page. To change or cancel, open Settings on your iPhone or iPad, tap your name, then Subscriptions.

Does Pointscape work offline?

Yes. Scans are processed and rendered on the device, so viewing, measuring and exporting a report need no internet connection and no account.

Privacy

For data and privacy questions, email privacy@pointscape.ai or read the privacy policy.